FAQs

Welcome to the Birrenco FAQ page! Here you’ll find answers to the most common questions about our products, shipping, returns, and more. If your question isn’t listed here, feel free to contact us at [email protected].

Product Questions

1. What materials are your sweatshirts made from?

Our sweatshirts are crafted from high-quality fabrics including 100% premium cotton and cotton-polyester blends for optimal comfort, durability, and breathability.

2. Do your sweatshirts run true to size?

Yes, our sweatshirts are true to size. Please refer to our size guide on each product page for specific measurements to ensure the perfect fit.

3. Are your sweatshirts unisex?

Absolutely! Our designs are made to be gender-neutral and suit all body types.

Shipping Information

4. Do you ship internationally?

Currently, Birrenco ships only within the United States.

5. How long does it take to receive my order?

• Production Time: 1-3 business days
• Shipping Time: 3-5 business days
  You’ll receive a tracking number once your order has shipped.

6. What is the shipping cost?

We offer flat-rate shipping of $6.99 across the U.S. regardless of order size.

Returns & Exchanges

7. What is your return policy?

We accept returns within 30 days of delivery. Items must be unused and in original condition. Read our full Returns Policy for details.

8. Can I exchange an item?

Yes! You can request an exchange within 12 hours of ordering by contacting us at [email protected]. After 12 hours, production begins and changes cannot be made.

9. What should I do if I receive a damaged or incorrect item?

Please email us within 7 days of delivery with photos of the item, and we’ll send a replacement or issue a refund.

Payment & Security

10. What payment methods do you accept?

We accept Visa, MasterCard, American Express, Discover, PayPal, and other secure payment options.

11. Is my payment information secure?

Yes. We use SSL encryption and work with trusted payment gateways to ensure your personal and payment information is safe.

Order Help

12. Can I cancel or change my order?

You can cancel or modify your order within 12 hours of placing it. After that, we begin production and changes are no longer possible.

13. How can I track my order?

You’ll receive an email with tracking details as soon as your order ships. You can also log into your account to view your order status.

Need More Help?

If you didn’t find your answer here, don’t worry! Our team is always ready to help. Reach out to us at:

Email: [email protected]